LookChem Privacy Policy

Welcome to LookChem. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.lookchem.com and our services (collectively, the "Platform").

We collect information that identifies, relates to, describes, or could be linked to you or your business ("Personal Information").

Information You Provide:

• Account Information: Name, company name, email address, phone number, business address, and password when you create an account as a Buyer or Supplier.
• Profile Information: Details about your business, products you buy or sell, certifications, and other information you add to your profile.
• Communication Data: Records of your correspondence with us and with other users through the Platform.
• Transaction Data: Details of inquiries, quotes, orders, and other transaction-related information.

Information Collected Automatically:

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Platform and hold certain information to improve user experience. You can control cookies through your browser settings.

We use the information we collect for the following purposes:

• To create, manage, and secure your account.
• To facilitate connections between buyers and suppliers of chemical products.
• To display your company and product information to other users as part of our Platform services.
• To communicate with you, including sending service-related announcements, support messages, and promotional materials (you may opt-out of marketing communications at any time).
• To personalize your experience and provide content and product offerings relevant to your interests.
• To improve, test, and monitor the effectiveness of our Platform.
• To prevent fraud, enhance security, and ensure the integrity of our Platform.
• To comply with legal obligations and enforce our Terms of Service.

We may share your information in the following situations:

• With Other Users: Your business profile, contact details, and product listings will be visible to other registered users to enable B2B trading.
• With Service Providers: We share data with trusted third-party vendors who perform services for us (e.g., hosting, data analysis, customer service, marketing).
• For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of ourselves, our users, or the public.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

LookChem is a global platform. Your information may be transferred to and processed in countries other than your own, including China. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

We implement appropriate technical and organizational measures to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Depending on your jurisdiction, you may have rights regarding your Personal Information, such as:

• Accessing, correcting, or updating your information.
• Deleting your information.
• Restricting or objecting to our use of your data.
• Data portability.

You can exercise many of these rights by logging into your account and updating your profile settings. For other requests, please contact us at Support@lookchem.com.

We retain your Personal Information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

If you have any questions about this Privacy Policy, please contact us at: