Visualizat ion for e-com m erce
Visualization has the potential to help e-commerce
customers manage the overwhelming choices available
on the Web. Consider eBay, which has thousands of
pages describing auctions and commenting on the reli-
ability of participants. The effort required to click and
scroll through these pages makes comparison shopping
difficult. Another example is any e-commerce site that
provides a one-stop shopping service. Their success
depends partially on giving the customer an unbiased
impression of their product offerings. Visualization can
be used in both of these examples to give potential cus-
tomers a powerful tool for comparison shopping. Rapid
interaction can lead to a confident consumer and hence
a sale.
1 Cone tree of
10,000 pages
from the PARC
Web site.
In t eg rat ion
Over the past decade, research on information visual-
ization has focused on developing specific visualization
techniques.10 An essential task for the next decade is to
integrate these techniques into larger systems that sup-
port information work, which has three steps: (1) forag-
ing for data, (2) thinking about data, and (3) acting on
data. With attention to standards for connecting visual-
izations to databases, computation, and other visualiza-
tions, visualization can support all aspects of this process.
Foraging can be supported by making databases visible.
Thinking about data can be supported by choosing the
appropriate visualization, which can be done in a spe-
cialized visualization called an information workspace.10
Finally, actions can be supported by integrating visual-
izations into the user interfaces of applications.
2 Market map,
a tree map of
market value.
Con clusion
3. J. Bertin, Semiology of Graphics: Diagrams, Networks, Maps,
University of Wisconsin Press, Madison, Wis., 1967, repub-
lished 1983.
4. G.G. Robertson, J.D. Mackinlay, and S.K. Card, “Cone
Trees: Animated 3D Visualizations of Hierarchical Infor-
mation,” Proc. ACM Conf. on Human Factors in Computing
Systems (CHI 91), ACM Press, New York, 1991, pp.
189–194.
5. B. Johnson and B. Shneiderman, “Tree Maps: A Space-Fill-
ing Approach to the Visualization of Hierarchical Infor-
mation Structures,” Proc. IEEE Visualization 91, IEEE
Computer Society Press, Calif., 1991, pp. 284–291.
6. M. Wattenberg, “Visualizing the Stock Market,” Conf. Com-
panion of CHI 99, ACM Press, New York, 1999, pp. 188-189.
7. P.C. Wong, “Visual Data Mining,” IEEE CG&A, Vol. 19, No.
5, Sep./Oct. 1999, pp. 20-21.
The prospect for information visualization in the mar-
ketplace looks promising. However, external issues
often make it difficult to time the movement of research
to products. In particular, the Web has created a client-
server model for disseminating information that works
poorly for information visualization, which requires
high-bandwidth access to data. Unfortunately, the mar-
ket encourages user interface design to focus on the low-
est common denominator, which currently doesn’t
include technology that could deliver information visu-
alization products. Although these obstacles make the
precise timing difficult to predict, advances in hardware
over the coming decade will surely move information
visualization from research to products.
■
Acknowledgments
8. A. Pang and H.-G. Pagendarm, “Visualization for Every-
one,” IEEE CG&A, Vol. 18, No. 5, Jul./Aug. 1998, pp.
47-48.
9. A. Hinneburg, D.A. Keim, and M. Wawryniuk, “HD-Eye:
Visual Mining of High-Dimensional Data,” IEEE CG&A, Vol.
19, No. 5, Sep./Oct. 1999, pp. 22-31.
I thank the following people for their helpful com-
ments and suggestions: Polle Zellweger, Allison
Woodruff, Ed Chi, Stuart Card, Ben Shneiderman,
George Robertson, and Tamara Munzner.
10. S.K. Card and J.D. Mackinlay, “The Structure of the Infor-
mation Visualization Design Space,” Proc. IEEE Symposium
on Information Visualization (InfoVis 97), IEEE Computer
Society Press, Los Alamitos, Calif., 1997, pp. 92-99.
References
1. S.K. Card, J.D. Mackinlay, and B. Shneiderman, Readings
in Information Visualization: Using Vision to Think, Morgan
Kaufman, San Francisco, 1999.
2. W. Playfair, The Commercial and Political Atlas, London, Contact Mackinlay at mackinla@parc.xerox.com.
1786.
IEEE Computer Graphics and Applications
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