Articles
care, which have recruited patients by use of similar Direct. AAM supervised the statistical analysis. All authors contributed
28,32
to decision making throughout data collection, analysis, interpretation,
and reporting and approved the final version of this manuscript.
methods.
In this trial, once eligibility had been
confirmed, the proportion of eligible individuals who
agreed to participate was high (84%).
Another limitation is the high proportion of participants
who received less than a full course of encounters with
the health adviser. This problem is also common in other
Declaration of interests
CS, GL, AO’C, and JN act as members of various boards for the
National Institute for Health Research (NIHR) but were not on the
board that commissioned this project. The other authors declare no
competing interests.
9
telehealth interventions for depression. In this trial, the
Acknowledgments
This report summarises independent research funded by the NIHR under
its Programme Grant for Applied Research (Grant Reference Number
RP-PG-0108-10011). The views and opinions expressed in this report are
those of the authors and do not necessarily reflect those of the NIHR, the
NHS or the Department of Health. We thank all the patients, health care
professionals, Health Information Advisers, and other NHS Direct staff
who contributed time and effort to make this trial possible. We are grateful
to Dr Sarah Williams at Solent NHS Trust who took over responsibility for
hosting the intervention when NHS Direct closed and Steve Bellerby, who
managed implementation of the Healthlines software at both Trusts. We
thank the members of the Trial Steering and Data Monitoring Committees,
particularly Michelle McPhail and Anne Jacob who were Patient and Public
representatives. We thank the Big White Wall and Living Life to the Full
Interactive for use of these programmes, as well as providing anonymised
data on participant usage. We acknowledge Tom Fahey and
Simon Brownsell who were applicants on the research programme grant
but not directly involved in this trial. We thank Chris Williams for advising
about intervention development and contributing to the training of the
advisers. We are grateful to the Primary Care Research Network (now,
NIHR Clinical Research Network) for assisting us with general practice
recruitment. We wish to acknowledge the work of Frederika Collihole,
Richard Campbell, Ben Davies, Lorna Duncan, Diane Beck, and
Janet Cooke who supported participant recruitment, data entry and trial
administration. This study was designed and delivered in collaboration
with Bristol Randomised Trials Collaboration, a UKCRC Registered Clinical
Trials Unit in receipt of NIHR Clinical Trials Unit support funding.
Copyright of the Healthlines telephone algorithms is held by Solent NHS
Trust. The Living Life to the Full Interactive programme (copyright Media
Innovations Limited) and the Big White Wall (copyright BigWhiteWall Ltd)
missed encounters might have occurred for various
reasons; some individuals chose not to continue with the
telephone calls (possibly because they got better), some
became uncontactable, and others missed encounters
because of the closure of NHS Direct. These findings
might help to explain the positive benefit seen when
response to treatment (based on the PHQ-9 score) was
treated as a binary outcome, yet minimal change seen
when the PHQ-9 score was treated as continuous. This
result suggests that a proportion of individuals benefited
from the Healthlines service, but many people did not,
which would be consistent with the finding that one
group of individuals dropped out of the service after just
two or three encounters and another group completed
the course and with the finding that those who completed
the course gained most benefit. A further limitation
was that, although the overall retention was high, the
retention rate differed slightly between the intervention
and usual care arms. However, multiple imputation of
missing primary outcome data had no effect on the
findings, so we think that it is unlikely that differential
attrition could explain our results.
Our findings show that it is feasible and effective to
provide a scalable intervention for depression delivered by were used with permission.
non-clinically trained advisers working with computerised
algorithms and encouraging people to make use of the
wide range of help available from the internet. Such an
intervention makes it possible to substantially expand
provision of care without being limited by the availability
of clinically trained staff, which would help to meet the
pressing need to expand services for common mental
health problems. Although the absolute benefit from this
intervention in terms of clinical outcomes is small, the
number of patients with the potential to benefit is very
large and the results are sufficiently promising to justify
further development of the intervention to improve its
acceptability and effectiveness. Further research should
explore the benefits of interventions based on a similar
model for other chronic disorders.
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Contributors
CS, AO’C, SH, JN, SL, LY, GL, AR, CP, and AAM developed the protocol
for the study, obtained funding, provided methodological advice and
supervised the conduct of the trial. CS led protocol development and the
funding application, acted as chief investigator with overall responsibility
for the conduct of the trial, and led the drafting of the Article.
AO’C supervised the conduct of the trial in Sheffield. CT, M-SM, and LE
acted as trial managers, coordinating the conduct of the trial across the
centres. LE, AF, KG, and KH recruited patients and did the follow-up,
data collection, and data entry. DG developed the statistical analysis plan
and did the statistical analysis. PD contributed to the statistical analysis.
SL coordinated development and delivery of the intervention with NHS
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